Legal
Complaints
If something has gone wrong, tell us and we'll do our best to put it right.
How to complain
Email info@energysorted.co.uk, call 0114 398 4301 (Monday to Friday, 9am to 6pm), or write to Energy Sorted, ComparePMI Limited, 30 Tylney Road, Sheffield, S2 2RY. Tell us what happened and what you'd like us to do.
What happens next
- We'll acknowledge your complaint within 3 working days.
- We'll aim to give you a full response within 4 weeks. If it takes longer, we'll tell you why and when to expect it.
Complaints about our energy partner or a supplier
If your complaint is about the broker or an energy supplier, tell us and we'll help you raise it with them. If you're a micro or small business and a supplier doesn't resolve it, you may be able to take it to the Energy Ombudsman. Complaints about a broker can go to the broker's redress scheme.
Complaints about your data
See our privacy notice. We acknowledge data protection complaints within 30 days. You can also contact the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Free help
Citizens Advice offers free help to small businesses with energy problems.
We introduce enquiries to an energy broker partner and may receive a fee. We're not a supplier and don't give whole-of-market advice. How we're paid
Your next energy contract deserves a closer look.
About two minutes. No obligation.