How we're paid
You don't pay us anything. But someone pays somebody, and you should know who. Here's how the money moves.
1 · You
Make an enquiry. Free, no obligation.
2 · Energy Sorted
Passes your enquiry to our named broker partner.
3 · Broker partner
Reviews options with you and arranges a contract if you choose one.
4 · Supplier
Supplies your energy and pays the broker commission.
Who pays whom
| Payment | From | To | How it works |
|---|---|---|---|
| Introduction fee | Broker partner | Energy Sorted | Paid by the broker when they take on an enquiry we introduce. It isn't added to your bill, and you can ask us how much it is at any time. |
| Broker commission | Energy supplier | Broker partner | Usually built into your unit rate and/or standing charge, so it's part of what you pay over the contract. |
What this means for you
Commission is a normal part of how business energy brokers are paid, but it affects your rates, so you should know about it. For contracts signed on or after 1 October 2024, suppliers must show any broker fees in the contract's principal terms for all business customers, whatever their size. You can also ask the broker how much is included before you agree.
For micro and small business contracts, suppliers should only work with brokers that belong to a dispute resolution (redress) scheme, so you have somewhere to go if something goes wrong.
What we don't do
We aren't an energy supplier. We don't give independent or whole-of-market advice, and we don't set prices. The broker partner is responsible for the options they present and the contract you agree.
Our broker partner
We're in the process of appointing a broker partner. Their name, company details and redress scheme membership will be shown here, and on the enquiry form, before we accept any enquiries.
Questions or complaints
Email info@energysorted.co.uk or write to us at 30 Tylney Road, Sheffield, S2 2RY. See our complaints procedure for how we handle concerns about our service and how to raise issues about the broker or supplier.
Your next energy contract deserves a closer look.
About two minutes. No obligation.