Legal
Privacy notice
How Energy Sorted collects, uses, shares and protects your information, and the rights you have. Last updated 12 November 2026.
Who we are
Energy Sorted is a trading style of ComparePMI Limited, a company registered in England & Wales (company number 16755241), registered office 30 Tylney Road, Sheffield, S2 2RY. We are registered with the Information Commissioner's Office (registration ZC284898). We are the controller of the personal information described here, which means we decide how and why it is used.
Energy Sorted introduces businesses to an energy broker who can review their electricity and gas contracts. We are not an energy supplier, and we don't give independent or whole-of-market advice.
Questions about this notice or your information: email info@energysorted.co.uk or write to the address above.
The short version
We use the details you give us to pass your enquiry to one energy broker partner, with your agreement. We never sell your information. Advertising cookies are only used if you accept them. You can ask to see, correct or delete your information at any time.
What we collect
- What you tell us: your name, job role, phone number and email; your business name, postcode, company number, sector and number of premises; the fuel you want reviewed, why you are enquiring, your contract end date and rough spend; and anything you write in a message.
- Bills you choose to upload. These can include meter numbers, addresses and account details.
- How you found us: device and browser type, pages visited and the source of your visit, such as a search engine or advert. This is kept for your current visit only unless you accept cookies, and is attached to any enquiry you send.
- A record of your agreement: when you submit the form we keep the date and time, the form you used, the exact wording you agreed to, whether you ticked any marketing boxes, and your IP address. This lets us show you agreed to be contacted and introduced.
We don't need any sensitive information, such as health details. Please don't include it in messages or uploads.
How we use it, and our legal basis
| What we do | Legal basis |
|---|---|
| Respond to your enquiry and check it is complete and genuine | Legitimate interests: providing the service you asked for |
| Pass your enquiry to our energy broker partner | Your consent, given when you submit the form after reading who will receive it. You can withdraw it at any time. |
| Contact you by phone or email about your enquiry (us and our partner) | Your request and consent, given on the form |
| Send marketing, such as renewal reminders or guides | Only if you tick an optional box. Every message has a simple way to unsubscribe. |
| Follow up, for example to check you were helped or ask for feedback | Legitimate interests. You can ask us to stop at any time. |
| Keep a record of your consent and any opt-out | Legitimate interests and legal obligation |
| Run, secure and improve the website, and prevent spam | Legitimate interests |
| Analytics and advertising cookies | Your consent, through our cookie banner |
| Meet legal obligations and deal with legal claims | Legal obligation or legitimate interests |
Where we rely on legitimate interests, we have weighed them against your rights, and you can object at any time.
Who we share it with
- Our energy broker partner: when we have one that can help with your enquiry, we tell you who they are before passing anything on, and only pass your details with your agreement. They can then contact you, review your options and arrange a contract if you decide to go ahead. They, and any supplier they approach for you, are separate controllers and use your information under their own privacy notices.
- Our service providers: Vercel (website hosting), Google (form processing, documents and file storage, and, only with your consent, analytics and advertising measurement), Microsoft (business email) and Resend (email notifications). They handle data for us under contract and only on our instructions.
- Others, only where required: if the law requires it, to protect our rights, or with a buyer if our business is ever sold, who would have to protect it in the same way.
We never sell your personal information, and we never pass it to anyone for their own marketing.
How we are paid
You don't pay us anything. If our partner takes on an enquiry we introduce, they pay us a fee. It isn't added to your bill, and you can ask us how much it is at any time. See how we're paid.
International transfers
Some of our service providers store or process data outside the UK, for example in the European Economic Area or the United States. Where this happens we rely on UK adequacy regulations, including the UK–US data bridge, or the UK's approved international data transfer agreements, so your information is protected to UK standards.
How long we keep it
| Information | How long |
|---|---|
| Enquiries | Up to two years after our last contact with you, then deleted |
| Uploaded bills | Up to two years after our last contact with you, or sooner if you ask |
| Consent records | Three years after we introduce you, or after your enquiry if no introduction is made |
| Opt-outs | A minimal record, kept so we can respect your request |
If you ask us to delete your details sooner, we will, unless we need to keep something for a legal reason. Our partner and any supplier keep their own records under their own policies.
Keeping it safe
We use encrypted connections, access controls and two-factor authentication, and only people who need your information to help you can see it. Uploaded bills are stored privately and never shared through public links.
Your rights
You have the right to be told how your information is used, to get a copy of it, to have it corrected or deleted, to restrict or object to how we use it, including an absolute right to stop marketing, to data portability, and to withdraw consent at any time without affecting anything done before you withdrew it.
If you withdraw consent after we have introduced you, we'll stop sharing your information and let our partner know. You may also want to contact them directly, as they hold their own copy.
To use any of these rights, email info@energysorted.co.uk or write to ComparePMI Limited, 30 Tylney Road, Sheffield, S2 2RY. It's free, and we'll reply within one month. We may need to confirm your identity first.
We don't make any decisions about you using only automated means.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. We'll acknowledge your complaint within 30 days. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Do you have to give us your information?
No. But we need your name and a way to contact you to respond to an enquiry, and without it we can't introduce you to our partner.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed, and we'll tell you about any significant change that affects you.
We introduce enquiries to an energy broker partner and may receive a fee. We're not a supplier and don't give whole-of-market advice. How we're paid
Your next energy contract deserves a closer look.
About two minutes. No obligation.